Snooker, Pool and other multiPlayer games for Windows

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What is 'Registering' ?

Registering is buying your QuickSnooker - it's quick and painless, it gives you extra features, and Internet Play. Registrations also pay for the hosting and development of the game.

Where can I find a 'Crack' or Key for QuickSnooker ?

A 'crack' tampers with the QuickSnooker code - in theory to unlock the game for free. If you're prepared to cruise the darker side of the Internet - you might find one - we monitor them carefully most don't work, some are infected with viruses, some are 'Trojans' opening access to your computer. NO Crack is going to give you on-line play - and running ANY of them is potentially very dangerous to your computer, and every other computer on your network.

I have a Firewall, what ports do I need to open ?

NONE! - QuickSnooker does not require ANY Ports open on your Firewall - It's possible your Internet Security Program or Windows Firewall might ask if it should allow QuickSnooker to access the internet - but this is an outbound connection and is not 'opening' any ports.
Opening inbound ports on your firewall is inherently risky - *WE* don't ask you to do it.

I get a 'Missing MSVBVM60.DLL' ?

Really ? - I thought that was very old error - You can get a copy of the Visual Basic Runtimes from here that should sort it out for you.

What computer do I need ?

Virtually any Windows PC will run QuickSnooker well, It probably runs on Macintosh SoftWindows or similar - but I haven't tried. It DOES NOT run On windows CE, Palm OS, Mobile Devices etc... yet.

How long will it take to download ?

The setup package is about 3MB it will take about 1 minute to download on typical broadband.

Is QuickSnooker a virus or might it contain one ?

No. The game and installation package have been scanned are free from all viruses. In fact QuickSnooker even checks itself for viruses when it runs, in case it has been infected by something already on your PC.

I've installed the program but I can't find it ?

The installation places a shortcut on your desktop called 'Latest QuickSnooker', You will also find shortcut under 'Start', 'Programs', 'QuickSnooker'.

The game is slow/jerky/flickery

The game should run very smoothly on any machine less than about 5 years old.
Try changing your desktop colour depth under display properties, Sometimes it can run very differently under 16,24 or 32 bit colour depths.
If you are running multiple applications, listening to music, or doing large downloads - try it without each of these things in turn, Also try resizing the snooker window, you may find some 'threshold' below which it suddenly performs much better. If its still running poorly, Launch 'task manager' (right click on a blank bit of the task bar at the bottom of the windows desktop, choose 'task manager'), flip to the 'processes' tab, Click on the 'CPU' column head (possibly twice) to get processes sorted by CPU usage - anything consistently using more than about 20% 'cpu' should be investigated (crashed Internet explorers are a favorite) - you can press 'end process' on some things - but it can cause odd problems - a reboot might be safer.

Auto-Update isn't working for me ?

VISTA
Windows Vista users may need to run the program 'as administrator' when performing the auto-update. Right click the usual 'latest snooker' Icon and choose 'Run As Administrator' - If you're comfortable with it you can set the program to always 'run as administrator' right click the 'latest QuickSnooker' shortcut, choose properties, select the 'shortcut' tab,press the 'Advanced' button, tick the 'Run As Administrator' tick box, press OK, Press Apply.)
Also check the XP solution if you're still having trouble

XP
If you're on XP and autoupdate isn't working the problem is more likely to be that there is another copy of QuickSnooker already running somewhere - Possibly on another desktop, or possibly one that has failed to shut down properly. - Check your 'applications' list under 'Task Manager' (right click on a blank bit of the task bar at the bottom of the windows desktop, choose 'task manager'), if you see a 'snooker' there, select it and press 'end task', Now try the update again.

MACAFEE INTERNET SECURITY SUITE - and Autoupdate
It appears that the above write protects the entire Program Files folder.
If you are running Macaffee and experiencing autoupdate problems - we recommend you:-

uninstall QuickSnooker (by running the QSSETUP.EXE)
Re-Install Quicksnooker (by running the QSSETUP.EXE) again - only this time - change the install location to C:\Quicksnooker NOT c:\program files\quicksnooker

My balls are fuzzy ?

Nasty, you want to get that seen to ! - but seriously folks, Your desktop colour depth is probably set to '256 colours', find 'Display properties' under control panel and make sure you have selected at LEAST 'High Colour'/16 bit/(thousands of colours).

I can't make the balls move - nothing happens when I click

Take a look in the 'GamePlay' section here under 'taking a shot' it's ever-so-easy once you've played a couple of shots.

I find it difficult to line up shots with the mouse ?

You can adjust the sensitivity of aiming and power delivery on the 'settings' menu. If you still find it tricky, you can make fine adjustments to a shot using the keyboard arrow keys.
If you have a disability or impairment and think there's something we could do to the controls to make it easier for you - please get in touch !

I have to move the mouse *miles* to get enough power on a shot ?

Try adjusting the 'power sensitivity' on the 'settings' page, If you still can't find a comfortable setting - get in touch.

Why don't the balls go in the pockets sometimes ?

Remember that the line from the target ball is the *CENTRELINE*, and the edge of the ball may hit the cushion before you'd think. It's also sometimes necessary to rebound a ball from the 'far' 'jaw' of a pocket when shooting along the cushions.

I can't get into the waiting room ?

If you get a choice of rooms up, then 'There was a problem connecting to the internet waiting room...' that room is probably 'down' on the server, It's worth trying other rooms as they run as sperate processes. If you get a 'No Connection' error - the error is more likely to be at 'your end'
Try Choosing 'start','run' and enter 'cmd' - now enter 'Tracert www.quicksnooker.com' - it should give you a good clue as to where the problem is - If the trace doesn't get beyond you own router try these things - in this order, until it works

'Repair' your wireless connection
Reset your router
reboot your PC
Power Down Your router - FOR 5 FULL MINUTES (really, it often works if its an ISP/Login problem).
Throw your computer and router through a closed window (It won't help, but it'll make you feel much better).

If the TraceRoute reaches QuickSnooker, The problem could be at our end
If the trace fails somewhere in between, It is an internet/routing problem beyond our control - waiting, is about the only option.

It says I'm banned - It won't 'let me in'

We don't ban people lightly - you have to serve your time - your 'sentence' and the reason for your ban is clearly stated on the waiting room screen.
You can see our guidelines for moderators here like it says, Don't buy the program again, or reformat your computer attempting to avoid the ban - none of that will work and you will not be refunded.

Will my time whilst banned be refunded or added to my account.

No.

Are the moderators there all the time, even if i can't 'see' them ?

They might be.

Isn't that a bit sinister ?

Ever so slightly, Yes.

It's not fair, I want to be a moderator.

The moderators are mature and trusted QuickSnooker users - you might get to be one one day.

I DEMAND a refund/apology/to know who banned me.

No - You agreed to our terms of service when you installed the program - additional detail is available here
Aggressive, threatening or intimidating behaviour is not tolerated on QuickSnooker - Honest, I wish we didn't need to bother with all this shredding, blocking, banning, kicking, moderating guff, but experience tells us that things get VERY nasty VERY quickly without it, and it was wrecking the game for the vast majority of users who just want some civilised entertainment.
We are putting a lot of effort into making the QuickSnooker rooms fun, friendly places to be.
Moderators do not hold a grudge - serve your ban and come back and play !

Someone tore down one of my messages

Yes, that would be because it was judged to be offensive in some way, was interfering with the operation of the room, was excessively big, old, defamatory, illegal, pornographic, etc,etc.. you get the picture.
Don't post that stuff - If you're having second thoughts about a post, you can 'shred' it yourself.

I've reformatted my computer - or bought a new one ?

Keep a note of your original key and serial number (Not ON your computer!), When you install QuickSnooker onto you new or reformatted computer you will get a new serial number. Send us your old serial and key, and your new serial number - we'll send you a new key and update your account.

I've lost my key/serial number ?

Send us an email with as much information as you have - your player name, your Email address (now and when you purchased). As long as we can identify you we can issue you a new key - BUT.. remember, it's an annual renewal - if it was more than a year ago it's probably easier just to purchase again against your new, current serial number.